Coaching and Mentoring Tip Sheet

A critical component of effective coaching and mentoring practice is the consistent demonstration of emotional intelligence (EI) by the facilitator.

EI contributes to creating a safe place for the participant, promotes engagement and builds trust around the coaching/mentoring relationship.

The concept EI was developed by Daniel Goleman (amongst others) and has been used extensively across the corporate world.

Social Awareness
Relationship Management
Emotional self-awareness
Emotional self-control
Coach and mentor
Achievement orientation
Organisational awareness
Conflict management
Positive outlook
Inspirational leadership

EI can be developed through reflective practice to deliver effective coaching/mentoring.

Here are a few tips for demonstrating EI when coaching/mentoring:

  • Non-verbally - by adopting a demeanour, body language and tone that create a sense of presence, engagement, optimism and empathy
  • Verbally - through the structure and intent of questions that frame a coaching conversation. These questions should be objective, considered, procedural, logical and future focused. They leverage perceived strengths to build self-efficacy, self-determination and self-regulation.