Mentor/teacher users can be created and managed via 3PI sync (NSW public schools only) or by importing a spreadsheet. Alternatively, you can create and manage all users via Admin>General>User AdministrationIf you have several users to add, we recommend that you use one of the bulk import methods to save you time.  


  • Select New, located at the bottom right-hand corner of the page
  • Fill in the new user fields with the new mentor/teacher’s details. Mandatory fields are First Name, Last Name, Username, Email Address, Password, and Password Again
  • Select Teacher (or the relevant permission level) from the Permissions level drop down menu
  • Select Save.


  • Permission Levels
    • Admin is the highest level of access and gives the user administrative access over all areas of the program.  This level of access is normally only assigned to or 1-2 people in the organisation.  Mentors (teachers) with admin access will also need the organisations Goalhub 5-digit administration code to access the Goalhub Administration area.
    • Executive This is the second highest level of access. This gives the user access to all classes and mentees (students) and allows them to view and modify all classes. But does not give the user access to the administration areas.
    • Teacher this gives the user access to the assign classes only and allows them to view and modify all records in the assigned classes only.
    • No Access removes all access; the user will not be able to log in at all. Mentors (teachers) that have left the organisation should be assigned to the No Access level.


  • You will then see the newly added user listed in the list of users under Admin>General>User Administration
  • The listed user can now access their Goalhub account. Remember to make a note of their username and password so that you can provide them with their login details.